Instructor’s Resource Manual for INTERVIEWING FOR SOLUTIONS Third Edition

TABLE OF CONTENTS
Introduction ............................................................................................................. 1
GOALS ...................................................................................................................................... 1
OUR APPROACH ................................................................................................................... 1
INSTRUCTIONAL RESOURCES .......................................................................................... 2
Class Exercises ...................................................................................................................... 2
The DVD and Individual Exercises ................................................................................... 3
Role-Play Exercises .............................................................................................................. 4
A Note on Instructor Preparation ...................................................................................... 6
Sample Test Questions ........................................................................................................ 6
Chapters 1 & 2: From Problem Solving to Solution Building: Solution Building: The Basics ............................................................................................. 7
LEARNING OBJECTIVES ...................................................................................................... 7
CLASS EXERCISES .................................................................................................................. 7
Exercise #1: Assumptions .................................................................................................. 7
Exercise #2: Problem Talk versus Solution Talk............................................................. 8
INDIVIDUAL EXERCISES ..................................................................................................... 9
Exercise #3: Strengths-focused Interviews ...................................................................... 9
Exercise #4: Interviewing a Classmate for Strengths .................................................... 10
Chapter 3: Skills for Not Knowing ...................................................................11
LEARNING OBJECTIVES .................................................................................................... 11
CLASS EXERCISES ................................................................................................................ 11
Exercise #5: In-class Observation of DVD Clip ............................................................. 11
Exercise #6: Rule of Summary ......................................................................................... 12
INDIVIDUAL EXERCISES ................................................................................................... 14
Exercise #7: Noticing Useful Skills ................................................................................ 14
Exercise #8: Getting Details about Possibilities ............................................................. 18
Exercise #9: Listen‚ Absorb‚ and Formulate ................................................................... 19
ROLE-PLAY EXERCISES ...................................................................................................... 20
The Structure of the Role-plays ........................................................................................ 21
Structure of Practice Sessions ........................................................................................... 22
Guidelines for Processing ................................................................................................. 22
Chapter 4: Getting Started: How to Pay Attention to What the Client Wants ......................................................................................................................25
LEARNING OBJECTIVES .................................................................................................... 25
CLASS EXERCISES ................................................................................................................ 25
Exercise #10: Generating Problem-Free Talk ................................................................ 25
Exercise #11: Assumptions About Clients in Involuntary Situations ...................... 26

Exercise #12: The Family Heirloom ................................................................................ 27
INDIVIDUAL EXERCISE ..................................................................................................... 29
Chapter 5: How to Amplify What Clients Want: The “Miracle Question” .................................................................................................................................31
LEARNING OBJECTIVES .................................................................................................... 31
CLASS EXERCISES ................................................................................................................ 31
Exercice #13: The Miracle Question ............................................................................... 31
Exercise #14: Presence vs. Absence ................................................................................ 32
Exercise #15: Connections ................................................................................................. 33
INDIVIDUAL EXERCISE ..................................................................................................... 34
Exercise #16: Listen‚ Absorb‚ and Formulate ................................................................ 34
ROLE-PLAY EXERCISES ...................................................................................................... 35
Instructions for Follow-up Interviews: ............................................................................... 38
Chapter 6: Exploring for Exceptions: Building on Client Strengths and Successes ................................................................................................................39
LEARNING OBJECTIVES .................................................................................................... 39
CLASS EXERCISES ................................................................................................................ 39
Exercise #17: Amplifying Exceptions and Complimenting ......................................... 39
INDIVIDUAL EXERCISE ..................................................................................................... 42
Exercise #18: Listen‚ Absorb‚ and Formulate ................................................................ 42
ROLE-PLAY EXERCISES ...................................................................................................... 42
Chapter 7: Formulating Feedback for Clients ................................................43
LEARNING OBJECTIVES .................................................................................................... 43
CLASS EXERCISE .................................................................................................................. 43
Exercise #19: Discussion of Resistance and what Clients Might Want ..................... 43
INDIVIDUAL EXERCISE ..................................................................................................... 44
Exercise #20: Forming End-of-Session Feedback for Melissa ..................................... 44
ROLE-PLAY EXERCISES ...................................................................................................... 46
Chapter 8: Later Sessions: Finding‚ Amplifying‚ and Measuring Client Progress ..................................................................................................................47
LEARNING OBJECTIVES .................................................................................................... 47
CLASS EXERCISE .................................................................................................................. 47
Exercise #21: Connections: Practicing EARS................................................................. 47
INDIVIDUAL EXERCISES ................................................................................................... 48
Exercise #22: Listen‚ Absorb‚ and Formulate: EARS ................................................... 48
Exercise #23: Listen‚ Absorb‚ and Formulate: Scaling Progress ................................ 49
Exercise #24: Forming End-of-Session Feedback for Melissa (second session) ....... 49
ROLE-PLAY EXERCISES ...................................................................................................... 49
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Chapter 9: Interviewing Clients in Involuntary Situations: Children‚ Dyads‚ and the Mandated ..................................................................................51
LEARNING OBJECTIVES .................................................................................................... 51
CLASS EXERCISES ................................................................................................................ 51
Exercise #25: In-class DVD Observation ........................................................................ 51
Exercise #26: Interviewing a Dyad .................................................................................. 53
Exercise #27: Responding to “Attitude” and Hostility with the Language of Change .............................................................................................................................................. 53
Exercise #28: Scaling Your (Learner's) Progress as an Interviewer ............................ 56
INDIVIDUAL EXERCISES ................................................................................................... 57
Exercise #29: Listen‚ Absorb‚ and Formulate: Scaling with a Child .......................... 57
Exercise #30: Listen‚ Absorb‚ and Formulate: Conjoint Interviewing....................... 57
Exercise #31: Listen‚ Absorb‚ and Formulate with a Client Mandated into Services .............................................................................................................................................. 58
Exercise #32: Forming End-of-Session Feedback for Alex and his mother‚ and Tim ............................................................................................................................................. 58
ROLE-PLAY EXERCISES ...................................................................................................... 58
Chapter 10: Interviewing in Crisis Situations ................................................61
LEARNING OBJECTIVES .................................................................................................... 61
CLASS EXERCISE .................................................................................................................. 61
Exercise #33: Interviewing a Client in a Crisis Situation ............................................. 61
INDIVIDUAL EXERCISES ................................................................................................... 62
Exercise #34: Listen‚ Absorb‚ and Formulate with a Client in Crisis ........................ 62
Exercise #35: Forming End-of-Session Feedback for Karen ....................................... 62
ROLE-PLAY EXERCISES ...................................................................................................... 63
Chapters 11‚ 12‚ & 13: Outcomes; Professional Values and Human Diversity; Agency‚ Group‚ and Community Practice ...................................65
LEARNING OBJECTIVES .................................................................................................... 65
CLASS EXERCISE .................................................................................................................. 65
Exercise #36: Creating Discourse in the Classroom ..................................................... 65
ROLE-PLAY EXERCISES ...................................................................................................... 66
Chapter 14: Applications ....................................................................................67
LEARNING OBJECTIVES .................................................................................................... 67
CLASS EXERCISE .................................................................................................................. 67
Exercise #37: Creating Discourse in the Classroom ..................................................... 67
Chapter 15: Theoretical Implications ...............................................................69
LEARNING OBJECTIVES .................................................................................................... 69
CLASS EXERCISE .................................................................................................................. 69
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Exercise #38: Creating Discourse in the Classroom ..................................................... 69
INDIVIDUAL EXERCISE ..................................................................................................... 69
Exercise #39: Shifting Perceptions and Definitions or‚ Is Co-construction Real? .... 69
ROLE-PLAY EXERCISES ...................................................................................................... 70
Putting it All Together ........................................................................................71
INDIVIDUAL EXERCISE ..................................................................................................... 71
Exercise #40: Using the Language of Change ............................................................... 71
Impressions of the Course ..................................................................................79
INDIVIDUAL EXERCISE ..................................................................................................... 79
Appendix A: Role-Play Scenarios .....................................................................81
Appendix B: Sample Test Questions(omitted) ............................................133
Appendix C: Solution-Building Tools ...................................................... 13535